Product Manager

Who We Are

Technolutions was founded in 1994 with our flagship product, Slate, released in 2000. Slate is the industry-leading CRM for over 1,900 colleges, universities, and secondary schools to handle their enrollment management, student success, and advancement processes. Built in-house, from the ground up, the Slate platform interacts with millions of users globally. Our mission is to support transformative effects on the world of higher education.

Position Summary

Housed within the Innovation Division this position plays a critical role in ensuring that Slate by Technolutions delivers maximum value to customers while meeting business objectives. Overseeing the entire product lifecycle—from High School to Admission, to Student Success and Advancement—the Product Manager defines the product vision, gathers market insights, prioritizes features, and collaborates with engineering, lifecycle, design, and marketing teams. Acting as the bridge between business strategy and technical execution, this role is fundamentally customer-driven, ensuring every decision enhances the user experience and meets evolving customer needs. The ideal candidate will possess:

• Impeccable written and verbal communication skills
• The ability to synthesize complex concepts 
• An innate sense curiosity and imagination

Successful candidates for this position will thrive in an environment where no two days are exactly alike and can juggle multiple priorities with mastery and autonomy.

Primary Responsibilities

Customer Focus

• Gather, analyze, and interpret customer feedback through multiple channels: 
• Conduct in-depth user interviews to gain qualitative insights into customer pain points, behaviors, and expectations. 
• Deploy surveys and analyze responses to identify common trends, concerns, and desired features. 
• Leverage customer support requests, reviews, and social media feedback to detect recurring issues and identify trends. 
• Utilize behavioral analytics to understand user interactions within the product. 
• Engage with beta testers and early adopters to test new features and gather real-time feedback. 
• Continuously assess customer pain points and unmet needs to drive product decisions. 
• Serve as a strong advocate for customers within the organization, ensuring their voice influences product development and strategy. 
• Use customer insights to prioritize product features, improve user experience, and enhance overall satisfaction. 
• Monitor key customer engagement, retention, and satisfaction metrics to evaluate product success and identify areas for improvement. 
• Proactively identify and resolve product issues based on real-time user feedback. 

Cross-functional Collaboration 

• Partner with engineering team and lifecycle teams to translate customer insights into actionable technical requirements. 
• Collaborate with marketing teams to develop messaging, positioning, and go-to-market strategies that resonate with customers.

Required Qualifications

• Customer Empathy: Deep understanding of customer needs, behaviors, and frustrations to drive user-centric decisions. 
• Strategic Thinking: Ability to develop and execute a product strategy that aligns with customer demands and business goals. 
• Technical Acumen: Foundational knowledge of software development processes and product lifecycle management. 
• Communication Skills: Strong verbal and written communication to effectively convey customer insights and product vision. 
• Data Analysis: Ability to analyze customer data and leverage insights to inform product direction. 
• Problem-Solving: Proficiency in identifying, analyzing, and resolving complex product challenges that impact users.
• Bachelor's Degree plus 3-5 Years experience in Product Management or related field.
• On-site work in New Haven, CT. This position is not eligible for remote work.

Preferred Experience

• Some experience with a CRM
• Some familiarity with the world of Higher Education (Admission, Student Success, or Advancement)

Application Requirements

Please submit a copy of your resume and cover letter to apply for this position.

EEO Statement

Technolutions is an equal opportunity employer. Employment selection and related decisions are made without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, disability, or any other protected class. In addition, the search for this position will aim to create the kind of workplace in which we all want to work by recognizing and celebrating a diverse workforce at all levels.